[BreachExchange] Cyber attack shuts down servers at TheHandi-Van, TheBus

[Terrell Byrd]

https://www.kitv.com/news/crime/possible-cyber-attack-shuts-down-servers-at-thehandi-van-thebus/article_5ed63970-5920-11ec-ab97-675ae372cdca.html


HONOLULU (KITV4) -- Honolulu city officials are investigating a massive
shutdown affecting online servers at Oahu Transit Services that is
affecting all networks at the agency.

The incident, which officials confirmed was the result of a cyber attack,
has completely disrupted service to TheHandi-Van because operators cannot
access, view, or print customer reservations.

The attack happened in the early-morning hours on Dec. 9. Officials say the
disruption “has the trackings of a ransomware attack” but that no demands
have been made, yet. There is no estimated time frame for when networks
could be recovered.

Transportation officials say the city is working with the FBI, the Secret
Service, and the Honolulu Police Department to gather evidence about the
attack.

Customers of TheHandi-Van who already have scheduled pickups are told to
call 808-456-5555 in order to receive their ride. Due to the outage, the
Department of Transportation Services says they expect a high number of
calls and ask residents to be patient.

For TheHandi-Van riders who require rides for FRIDAY, DECEMBER 10:

* Rides scheduled BEFORE 9 a.m. should call TheHandi-Van reservations
Thursday night between 6 p.m. and 10 p.m.

* All rides AFTER 9 a.m. may call Friday starting at 5 a.m.

Because of the outage, the city said it will be staging TheHandi-Van
vehicles all around the island so that they can respond to customer calls
as soon as possible.

Oahu Transit Services operated both TheHandi-Van and TheBus. Officials say,
so far, operations of TheBus have not been disrupted and the service will
continue on its usual schedule.

TheBus Pass Office, located at the Kalihi Transit Center, has been affected
by the outage and officials say customers will not be able to buy HOLO
cards or passes. Riders needing a pass are told to go to Satellite City
Hall or a retail location that sells HOLO cards.

The transit system services are the only city server system impacted by the
outage. Officials say all other city operations are running normally.
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