[BreachExchange] Security breach shuts down Scenic Group's online reservations

[Terrell Byrd]

https://www.travelweekly.com/River-Cruising/Scenic-Group-security-breach


Scenic Group has temporarily shut down its online reservation system and
websites after a security breach, leaving travel advisors and guests to
handle bookings by phone or email.

The company said the breach happened on Feb. 21 and involved unauthorized
access to its IT systems. Scenic said the incident is under investigation
by a cybersecurity company, along with forensic experts.

Scenic said that its IT systems, including the Scenic Group websites, will
remain offline. No time frame was given as to when the online reservation
system or website service would be restored.

Scenic declined to comment on the type of breach due to the ongoing
investigation, but did say that the breach originated from Australia, where
the company is headquartered. "There is currently no evidence to indicate
that any guest, staff data or personal information has been impacted,”
Scenic said.

Scenic said inquiries about new and existing bookings, customer-service
questions or invoice matters should be sent via email or received via phone
through Scenic Luxury Cruises & Tours or Emerald Cruises.

Scenic Group includes Scenic Luxury Cruises & Tours, Emerald Cruises and
Evergreen Tours.
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